Back Order Policy
Our goal is to ship your order as fast as humanly possible. Sometimes products become unavailable or out of stock during the process of online shopping. If some or all of the products in your order are currently on "Back Order", then we will ship those items as soon as they become available. If y...
Changing Product on an Order
You have 24 hours to contact us if you would like to add to or take away from an order that you have placed (stock permitting). Changing orders is up to the warehouse manager's discretion.
Please email us with the following information:
First and Last name
Items you would like to a...
You have 24 hours to contact us after your order has been placed if you would like to cancel.
Order cancellation requests will be granted only after Your Oil Tools has received payment and permission to process the order. Such orders will be canceled within 24 hours of the req...
Once your return is received and inspected, we will also notify you by email that your refund has been processed.
Any item(s) not in its original condition, is damaged or missing parts for reasons outside of our control, the customer may only receive a partial refund at the discretion of...
Replacement for Broken/Damaged Product
Replacement for Broken or Damaged Product(s)
Any damaged or broken products will be replaced at no charge to the customer.
We ask that there be at least one photo of both the broken/damaged item and the box.
Any requests for replacements of broken or damaged items without photos will be up to th...
When your order arrives you have 30 days to inspect your package for any damaged, defective or missing items and contact us for a return/refund.
We are unable to offer a refund or return for purchases made if it has been 30 days or more.
You must return items in new or unused condition w...