Replacement for Broken/Damaged Product

Replacement for Broken or Damaged Product(s)

  • Any damaged or broken products will be replaced at no charge to the customer.
  • We ask that there be at least one photo of both the broken/damaged item and the box.
  • Any requests for replacements of broken or damaged items without photos will be up to the discretion of the Shipping/Warehouse Manager and may result in the customer purchasing the postage.
  • Please attach photos in an email, including your order number (which can be found in your confirmation email) to

Damage or Injury to the Customer

  • Your Oil Tools shall not be held responsible for any injury related to the use of our products.
  • Many of our products are glassware and are breakable. The customer should take proper care to ensure the handling of glass is done in a safe manner.
  • The manufacturer warranties apply for damages or injury resulting from the use or operation of diffusers and other electronic products.
  • In all cases, Your Oil Tools shall not be responsible for injury sustained due to the improper usage of any of our products.

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